Privacy Policy

Last Updated 05/10/2021

At KNACK LTD (“us”, “our”, and “we”), we are committed to protecting your data and personal information, and your right to privacy when you visit Site (“Site”) or use its services as a user. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].

We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our and our services.

This privacy policy applies to all information collected through our and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”).

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information and data with us.


This Privacy uses different terms to refer to different types of users as follows:

Client: are users who enter into a Contract with us, such as other Businesses and Organizations, and who will be provided with administrative user credentials for handling administrative matters relating to the Services.

Client User: are users who have full access to the Services excluding administrative matters and including coaching services, mentoring services, learning tools, analytics tools and assessment tools.

Coach: are a third-party/ external body of coaches and trainers who are contracted by us to provide coaching and training services. Coaches will also have access to the Services including partially monitoring and viewing data related to Client Users & Clients, as well as engaging tools with Client Users.

Visitor: are users who view the Site but do not own registered accounts on the Site.

Collectively, we refer to all users as “user”, “you” or “your”.


We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification via email or other communication channels. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.


We collect personal data that you voluntarily provide to us when registering and opting-in to use our Services. The personal data that we collect depends on the context of your interactions with us and the Site, the choices you make and the products and features you use. The personal information we may collect can include the following:

Identity & Contact Data: includes first name, last name, billing address, email address, profile image, and telephone numbers. We use this data to provide information about us or our products and services, filling out other forms on the Site, entering into a contract with us, creating an account to obtain Services or otherwise contacting us.

Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us. We collect this data to help us provide better services in the future, and for other analytics and reporting purposes.

Profile Data: includes user’s company name, employment position, purchases or orders made by you, your interests, and preferences. We collect this data to help us provide better services for you.

Feedback: includes feedback about our Services in general and feedback about our Coaches. We collect this data to help us provide better services in the future.

Survey Responses: includes survey responses collected from Client Users. We use this data to help direct our Services, and personalize your experience with us.

Marketing and Communications: Data includes your preferences in receiving marketing from us and our third-parties and your communication preferences. We use this data to customize your communication experience with us.

Content Data: includes any content which you upload onto the Site such as documents, comments, messages, text or images that contain personal data. We store this data on your behalf to ease sharing of information between different users.

Usage Data: Like many businesses who seek to provide better services, we also collect information through cookies and similar tracking technologies (Refer to Section 6) to access or store information when you visit, use or navigate the Site. This information may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. ‍

Log Data: Like many businesses who seek to provide better services, our servers automatically collect information when you access or use our Services, and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.

All personal data that you provide to us must be true, valid, complete and accurate, and you must notify us of any changes to such personal data.


We only share information with your consent, to comply with laws, to provide you with Services, or to fulfill business obligations.

If you are a Client User, we may share your data with other Users based on the following basis:

We may share your Identity & Contact Data (Refer to Section 3) with your company (referred to as Client in this Privacy Policy), other Client Users from your company and with our Coaches.

We may share data about how you used our Site with your company (such as how many coaching sessions you engaged with, how many hours of learning content you have consumed, onboarding status, etc).

We may share aggregated and non-identifiable data about you with your company such as Survey Responses and Feedback.

If you are a Coach, we may share your data with other Users based on the following basis:

On your behalf, we facilitate storing and sharing of Content Data between you (Coach) and Client Users. We DO NOT share this Content Data with our Client.

We may share your data with our Client about how you used our Site (such as how many coaching sessions you offered, the timing of the sessions, the Skill(s) you coach Client Users in).

We may share your Identity & Contact Data and Profile Data with Client and Client User as part of our Services or upon request.

Generally, we may process or share data based on the following basis:

Performance of a Contract: Where we have entered into a contract with you, we may process your company data to fulfill the terms of our contract and/or work order agreement.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal process, such as in response to a court order (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Third-Party Service Providers: The Site contains links to websites or applications operated by third-party services. We may share your data with third party service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: calendar scheduling, data analysis, data storage, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data about how you interact with the Site and Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.


We may transfer, store, and process your information in countries other than your own. Our servers are located in Bahrain through third-party facilities. If you are accessing our from outside, please be aware that your information may be transferred to, stored, and processed by us and by other third-parties with whom we may share your personal information (see “DISCLOSURE OF PERSONAL DATA” above), in and other countries that have different privacy laws or regulations from your country your accessing our Site from.


We, or our third-party provider, may use certain technologies to automatically collect log files and other information about your usage of, and the devices you use to access, the Services (“Tracking Technologies“). For example, we may use Tracking Technologies like cookies, log files, web beacons, session replay scripts, or similar technologies to help us analyze our web page flow, customize our services, and content and advertising.

You may delete and block all cookies from the Services, but parts of the Services will not work.

Even if you are only browsing the Services, certain information (including computer and connection information, browser type and version, operating system and platform details, and the time of accessing the Services) is automatically collected about you. This information will be collected every time you access the Services and it will be used for the purposes outlined in this Privacy Policy.

In some browsers you can set up rules to manage cookies on a site-by-site basis, giving you more control over your privacy. However, you should know that if you limit the ability of websites and applications to set cookies, you may adversely affect your overall user experience and/or lose the ability to access the Services, since it will no longer be personalized to you. It may also stop you from saving customized settings, like login information. Unless you have adjusted your browser settings so that it will refuse cookies, our system will send cookies as soon as you access the Services. By using the Services you consent to this, unless you change your browser settings.

Our third-party service providers may also use web beacons to recognize you when you access the Services and to help determine how you found the Services. If you would like more information about this and to know your choices about not having this information used by these companies, please visit: the Digital Advertising Alliance’s website,


As part of the Service, we may provide links to other websites or applications. We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with us and our Site.


Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. We do not alter our practices when we receive a Do Not Track signal from a visitor’s browser because we do not track our visitors to provide targeted advertising. To find out more about Do Not Track, please visit


We will only keep your personal information and data for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it (so that it can no longer be associated with you) for research or statistical purposes in which case may use this information indefinitely without further notice to you. In some cases, such as request or permission by law, we will securely store your personal information and isolate it from any further processing until deletion is possible


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We do not knowingly solicit data from or market to children under 18 years of age. By using the Site, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the . If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected]


You may review, change, or terminate your account at any time.

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the next Section. You will then be removed from the marketing email list – however, we will still need to send you service-related and transactional emails that are necessary for the administration and use of your account.

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.


If you have questions or comments about this policy, you may email us at [email protected]